The online sales site www.startngrill.com is managed by the company Start'N'Grill with a capital of 1000€ whose headquarters is located in Croix (59170) 62 rue de la gare, registered in the register of commerce and companies of Lille under number 892753674 00019.
It is specified that these conditions govern the sales of its products by Start'N'Grill to any person or entity making a purchase via the website www.startngrill.com, hereinafter referred to as "the CUSTOMER".
The present General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between Start'N'Grill and the CUSTOMER concerning the sale of the ordered products.
Any order made on the website www.startngrill.com requires that the CUSTOMER accepts beforehand and without reserve the General Sales Conditions in their entirety.
In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.
Start'N'Grill reserves the right to adapt or modify its General Terms and Conditions at any time and without prior notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.
In case of modification, the General Conditions of Sale applicable to the order of the CUSTOMER are those which were on line, and which the CUSTOMER accepted at the day of the placing of his order.
Article 1 - Definitions
The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether used in the singular or plural).
Article 2. Object
The present General Conditions of Sale aim to define the contractual relations between Start'N'Grill and the CUSTOMER and the conditions applicable to any purchase made through the website www.startngrill.com.
By accepting these Terms and Conditions, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependent on you to purchase on this online sales site.
The use of our products for any illegal or unauthorized purpose is prohibited.
Start'N'Grill reserves the right to modify these General Terms and Conditions at any time, in order to comply with any new regulation or in order to improve the use of its website. Therefore, the applicable conditions will be those in force at the date of the order by the CLIENT.
Article 3. Prices
The prices appearing on the product sheets of the internet catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the rate of VAT may be reflected in the price of the products.
The company Start'N'Grill reserves the right to change its prices at any time, but the price listed in the catalog on the day of the order will be the only one applicable to the CUSTOMER.
The products in promotion will be indicated by a sticker "PROMOTION" or by a crossed out Price, our promotions are valid within the limit of stocks available at the time of the order and during the period of posting.
For the CUSTOMERS outside Metropolitan France, www.startngrill.com is forced, in accordance with the law in force, to invoice the VAT on the orders dispatched towards the majority of the countries of the European Union.
For CUSTOMERS outside the European Union and French overseas departments and territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These rights and sums are not under the responsibility of www.startngrill.com. They are the responsibility of the CLIENT.
Warning: Any inaccurate information provided by the CUSTOMER in order to evade VAT may result in civil fines and criminal prosecution.
The prices of the Products indicated on the startngrill.com website do not include the processing and shipping costs which are charged in addition to the price of the Products purchased and depending on the total amount of the order.
Customize according to your shipping policy
Article 4. Order
The contractual information is presented in English language and will be confirmed by the company Start'N'Grill at the latest at the moment of the delivery. The company Start'N'Grill reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.
To order products on the website www.startngrill.com, the CUSTOMER must create an account by providing the information required in the registration form.
To this end, the CUSTOMER declares to provide complete personal information, not erroneous, of a nature to allow for its accurate identification in any situation. Any false or slanderous personal information may result in the closure of the CUSTOMER's account and the cancellation of the Order.
The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site, if he or she wishes to order or consult his or her account (status of orders, personal information, etc.), he or she must identify himself or herself using this information.
Article 5. Payment
The price of the Products and the shipping and handling charges are payable in full by the CUSTOMER at the time the Sales Order is placed.
The www.startngrill.com web site may offer the Customer the possibility of paying for the Sales Order by any of the following methods:
After choosing the credit card payment method, the Customer is redirected to the secure interface of the payment system in order to safely enter his/her personal credit card information. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
After having chosen the method of payment by bank transfer, and as soon as the order is validated, the Customer receives a confirmation of the registration of his order. In order to finalize the payment and to start the processing of the order, the customer has to transfer the amount of the order to the bank account of Start'N'Grill, which is communicated to the customer at the end of the order.
Upon receipt of the transfer, the order will be processed and the Customer will be informed by e-mail.
Article 6. Right of Withdrawal
In accordance with the article L121-21 of the Code of consumption, the Customer has a fourteen working days deadline as from the date of reception of their order to exert his right of retractation and thus to make return of the product to the salesman for exchange or refunding without penalty.
The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery note. The return costs are at the expense of the Customer.
Article 7. Delivery
Once the Sales Order has been paid for, the Products will be shipped to the address indicated by the CLIENT when the Sales Order was placed. An e-mail will be sent to the CUSTOMER to inform him/her of the shipment of the Products. The CUSTOMER has the option of choosing between different delivery methods.
Shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package and the destination.
The delivery times are given only as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.
Article 8. Guarantee
All products offered by the company Start'N'Grill on the site www.startngrill.com benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned to the company Start'N'Grill which will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by mail to the following address Start'N'Grill, 62, rue de la Gare 59170 Croix, within thirty days after delivery.
Article 9. Responsibility
The company Start'N'Grill has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Start'N'Grill cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, including loss of data, intrusion, viruses, disruption of service, and other unintended problems, or any event qualified as force majeure, in accordance with the jurisprudence.
The computerized records kept in the information systems of Start'N'Grill in reasonable conditions of security, will be considered as proof of communication, orders and payments between Start'N'Grill and the Customer.
Article 10 - Security
The site www.startngrill.com is subject to a security system: the SSL encryption process has been adopted, but all the scrambling and encryption processes have also been strengthened to protect all the sensitive data linked to the means of payment as effectively as possible.
Article 11 - Intellectual property
All texts, comments, works, illustrations and images reproduced on the site www.startngrill.com are reserved under the copyright as well as under the intellectual property and for the whole world. As such and in accordance with the provisions of the code of intellectual property, only the use for private use is authorized, subject to different provisions, even more restrictive of the code of intellectual property. Any total or partial reproduction of the site www.startngrill.com is strictly forbidden whether in the form of photo, logo, visual or text.
Article 12. Personal data
All the data that you entrust on the site www.startngrill.com are in order to be able to treat your orders.
In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have with the salesman of a right of correction, consultation or modification and suppression of the data which you communicated to us. This right can also be exercised online.
Article 13. Force majeure
The performance of Start'N'Grill of all or part of its obligations, including delivery, will be suspended in case of a fortuitous event or force majeure that would hinder or delay the execution. Are considered as such, including, but not limited to, war, riots, insurrection, social unrest, strikes of any kind. Start'N'Grill will inform the CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In case this suspension continues beyond a period of fifteen days, the CUSTOMER will have the possibility to cancel the current order, and it will then be proceeded to the reimbursement of the price of the ordered Products and the paid delivery costs.
Article 14. Applicable laws and competent jurisdictions
The General Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of any difficulty arising in connection with the Order, the delivery of the Products and, more generally, the execution of the sale, the CUSTOMER shall have the possibility, before taking any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other counsel of its choice.
Article 15. Service client
Pour toute information ou question sur une commande, le service client est à votre disposition :